FAQs

Can I track my order?

Once your purchase is complete and your order is confirmed, we’ll send you a tracking link so you can follow its progress.

Can I cancel my order?

Orders can only be cancelled before they are confirmed and prepared for shipment. Once you receive a tracking number via email, the order can no longer be cancelled. For more details, please refer to our Shipping and Refund Policy located in the website footer.

Refund Policy

In case you receive a product that has been damaged during shipment we will automatically ship out new product for you or issue a full refund. Refer to refund policy on footer of page. If you cancel a non subscription before the order is confirmed to ship you will be issued a full refund. Subscription items can be referred to in subscription policy in footer.

Shipment

We strive to ship all orders from our fulfillment center within 4-6 business days. After that, delivery usually takes between 1-5 business days. For example, if you place your order on Monday, you can generally expect it by Friday of the same week—assuming everything goes smoothly.

Cancellations

If you need to cancel your order, please do so before it’s confirmed and shipped out. Once you receive your tracking number, we won’t be able to make any changes. For more information, take a look at our Shipping and Refund Policy in the footer.

Please note that during peak times, like the holiday season, delays can happen due to higher order volumes. As a small team, we’re grateful for your patience and understanding as we work hard to get your order to you as quickly as possible.